Vacancies at Bespoke


Minnie Mao Zedong

Vacancy for Guest Experience Manager (Beijing & Shanghai)

> Do you want a lead role in a start up that’s making waves in the travel industry? 

> Do you love designing friends for your visiting friends and family? 

> Are you incredibly organised, detail oriented and – be honest – a terrible perfectionist?

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Bespoke is looking for an experienced, driven and fun individual to take on the role of Guest Experience Manager in either Beijing or Shanghai.

The ideal candidate will know Beijing like the back of their hand and be an English speaker with the ability to speak, read and write an intermediate level of Chinese. This position is perfect for someone who is creative, helpful and will enjoy being part a fast moving, imaginative team.

Responsibilities

  • Dealing directly and promptly with incoming enquiries from clients via phone and email.
  • Designing imaginative itineraries and liaising with customers to ensure that their trip is customized and meets their requirements.
  • Ensuring the satisfactory delivery of Bespoke’s numerous services, including tour guide and driver hire, Signature Experiences, and Trip Customization.
  • New tour creation: generating ideas, sourcing guides and conceptualizing new tours for Bespoke’s constantly evolving menu of Signature Experiences.
  • Leading on event coordination and management for small-scale bespoke events and team building days.
  • Liaising directly with Bespoke’s Third Party Suppliers (tours guides, drivers, etc.) and generating accurate booking forms.
  • Regularly monitoring and managing Third Party Suppliers to ensure they are carrying out their responsibilities to the highest possible standard.
  • Contributing ideas to the team and the running of the company as a whole
  • Record keeping and reporting on the relevant KPIs on a regular basis.

Requirements

  • The candidate should have exceptional organizational skills and be extremely detail oriented.
  • The candidate will preferably have experience in the tourism industry or in a role that involved logistics management
  • The candidate will have an excellent knowledge of the city’s restaurants, bars, shops and major sights, with a clear understanding of the expectations of the modern, high-end traveller looking for something different.
  • The candidate will ideally be a fluent English speaker with a high level of spoken Chinese
  • The candidate will have a proven track record of excellent customer service skills
  • The candidate will be comfortable taking on a high level of responsibility for the delivery of quality tour services on behalf of the company
  • The candidate will preferably be a sociable ‘people person’ who is passionate about helping others.

How can you apply for this position?

To apply for this position, please send your resume to info@bespoketravelcompany.com and make sure you attach a cover letter explaining:

1) Why you want to work for Bespoke Beijing rather than any other company
2) Why you think we should hire you
3) A sample 2-day itinerary for Beijing first timers (including lunch recommendations).

ONLY applications containing this information will be considered.



Minnie Mao Zedong

Vacancy for In House Accountant/Office Manager (Beijing & Shanghai)

> Are you an experienced accountant looking for a new challenge?

> Are you extremely organised and detail oriented?

> Do you want a stable job working in a dynamic, foreign-owned company?

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Bespoke is looking for an experienced, super-organized individual to take on the role of In-House Accountant / Office Manager

The ideal candidate will be looking for a stable job in a small but growing company, speak English and have experience in accounting and finance. This position is perfect for someone who is reliable, great with numbers, brilliant with admin and will enjoy being part a fast moving, imaginative team..

Responsibilities

    • Managing Bespoke’s customer bookings, including generating invoices, tracking incoming and outgoing payments.
    • Managing monthly staff salary and supplier payments
    • Keeping a regular and accurate record of company finances
    • Generating financial projections and managing cashflow
    • Maximising profits and minimising cash lost through exchange rate conversions etc.Coordinate media events and other opportunities designed to generate media exposure.
    • Other general admin in your role as Office Manager.

 

Requirements

  • The candidate should have exceptional organizational skills and be extremely detail oriented.
  • The candidate should be qualified (have their accounting certificate) and at least 2 years’ experience.
  • The candidate will preferably have experience working for a wholly owned foreign enterprise (WFOE)
  • Be results oriented with solid analytical skills.
  • The candidate should be a native Chinese speaker with a high level of spoken and written English..
  • The candidate will be comfortable taking on a high level of responsibility for the sound running of the office and the management of the company’s finances overall.
  • Travel industry and/or luxury experience also a plus.

How can you apply for this position?

To apply for this position, please send your resume to info@bespoke-beijing.com, and make sure you attach a cover letter explaining:

1) Why you want to work for Bespoke Beijing rather than any other company
2) Why you think we should hire you
3) 3 relevant references from previous employers

ONLY applications containing this information will be considered.

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